Identity theft once again topped the FTC’s list of top consumer complaints, according to its annual report. The FTC received over 2 million complaints in 2013, with 14% related to identity theft.
The FTC also estimated that the more than 1.1 million fraud-related complaints resulted in consumers losing over $1.6 billion dollars.
The top 11 categories of 2013 consumer complaints are summarized below:
Number of Complaints
|Banks and Lenders|
|Telephone and Mobile Services|
|Prizes, Sweepstakes, and Lotteries|
|Auto Related Complaints|
|Shop-at-Home and Catalog Sales|
|Television and Electronic Media|
|Advance Payment for Credit Services|
Telephone and mobile services related complaints, which were 5th on the list this year, included complaints about advertising related to mobile plans, unsolicited mobile text messages; problems with mobile applications or downloads; other mobile device problems; charges for calls to “toll-free” numbers; unauthorized charges such as charges for calls consumers didn’t make; misleading pre-paid phone card offers; complaints about VoIP services; and unsolicited faxes.
Internet services related complaints, which were 11th on the list, included problems with trial offers from ISPs; difficulty canceling an ISP account; issues with Internet entertainment services, Internet gaming, and social networking services; undisclosed charges; website design and hosting services; spyware, adware, and malware issues; and general complaints about information or functionality related to websites.