Bio

Kelsey Harclerode is a Legal Director at ZwillGen, where she advises clients on complex litigation, privacy, security, and consumer protection matters. She works across industries, including software, telecommunication, social media, retail, and insurance, to help companies develop class action defense strategies, navigate regulatory investigations, and comply with privacy and security laws.

Kelsey is well-versed in defending companies against wiretapping claims, including challenges to session replay, chat, and tracking technologies under federal and state law. She regularly counsels on litigation risk, regulatory enforcement trends, and evolving legal frameworks governing these technologies.

Kelsey also has extensive experience arbitrating matters before JAMS, AAA, and NAM, including handling mass arbitration proceedings. She advises on arbitration strategy, counsels on the enforceability of arbitration agreements, and defends companies in high-stakes arbitration disputes.

As the co-chair of ZwillGen’s pro bono program, Kelsey is also committed to pro bono advocacy, particularly in support of survivors of domestic and sexual violence. She is a certified victim advocate and previously worked in the Crimes Against Women and Families Division of the Office of the State Attorney for Florida’s Eighth Judicial Circuit.

Her career at ZwillGen began as a Fellow before she joined APCO Worldwide as an Associate Director, where she provided strategic policy guidance and crisis mitigation advice to technology and financial services companies. She later returned to ZwillGen, bringing extensive experience in legal strategy and regulatory affairs.

A proud Double Gator, Kelsey earned her J.D., cum laude, from the University of Florida Levin College of Law and graduated magna cum laude and Phi Beta Kappa with dual B.A. degrees in Political Science and Women’s Studies from the University of Florida . She is admitted to practice law in California, the District of Columbia, and Florida.